Hi, I'm Lucia Obianigwe.
Service Design | Design Strategy | Research
Crafting transformative, user centred experiences and the systems that support them.
Some of the work I'm most proud of.
HEALTH BENEFIT ONLINE JOURNEY
Creating a digital route for appointees to submit a health benefit application on behalf of someone else.
My Role
I was the delivery team Service Designer.
Main Goal
Design a feasible online MVP journey that would provide value for appointee users from day 1 while facilitating strategic iterations in the future.
ASSET LOSS INTERVENTION
Tackling the frequent loss of ID access cards by internal staff that poses a physical and cyber risk through measurable interventions.
My Role
I was the Design Delivery Lead.
Main Goal
Deliver a package of behavioural interventions to reduce the risk of ID card loss at military bases using a repeatable service design approach.
SITE OF THE FUTURE
Reimagining the future forecourt experience and innovative food offerings at petrol stations with the rise of electric vehicles.
My Role
I supported Service Design discovery and Research.
Main Goal
Deliver recommendations that details the direction for a transformed forecourt experience.
Some other skills I've demonstrated within projects and internally for companies I've worked at include:
Business Analysis
Project Management
Facilitation
Stakeholder Management
Agile - Scrum Master
Leading Training
Campaigns
Sales - RFPs/Bids/POVs
Events
Nice to meet you.
Thank you for taking the time to learn more about me and the work I've enjoyed over the last few years. Please feel free to reach out on anything that sparks your interest or if you have any pointers for how I could've navigated a problem better - I'm obsessed with self-improvement so I'm all ears!
