Hi, I'm Lucia Obianigwe.
I am a Service Designer (UX) & Researcher who loves turning complex challenges into meaningful, people-focused solutions that actually make a difference.
Some of the work I'm most proud of.
HEALTH BENEFIT ONLINE JOURNEY
A government welfare department is on a transformation journey to enable the most vulnerable citizens alternative routes to applying for financial aid without solely relying on a slow, paper-based route.
My Role
I was the Lead Service Designer.
Main Goal
Design a feasible online MVP journey that would provide value for appointee users from day 1 while facilitating strategic iterations in the future.
ASSET LOSS INTERVENTION
A government defence department wanted to improve personnel's cyber behaviours with behavioural interventions that were trialled, measured and scalable for other bases to implement easily.
My Role
I was the Design Delivery Lead.
Main Goal
Deliver a behavioural intervention to reduce the risk of ID card loss at military bases using a repeatable service design approach.
SITE OF THE FUTURE
With the rise in electric vehicles, a British multinational oil and gas company wanted to understand use cases for a transformed forecourt experience and how this would align with their evolving customer needs.
My Role
I supported Service Design discovery and Research.
Main Goal
Deliver recommendations that details the direction for a transformed forecourt experience.
Some other skills I've demonstrated within projects and internally for companies I've worked at include:
Business Analysis
Project Management
Facilitation
Stakeholder Management
Agile - Scrum Master
Leading Training
Campaigns
Sales - RFPs/Bids/POVs
Events
Nice to meet you.
Thank you for taking the time to learn more about me and the work I've enjoyed over the last few years. Please feel free to reach out on anything that sparks your interest or if you have any pointers for how I could've navigated a problem better - I'm obsessed with self-improvement so I'm all ears!
